Listing corrections & removal policy

For public-source listings we hold business-level information only: the studio (business) name, address, postcode and location; the business phone number and website; publicly published class types, prices and timetable information; public business social-media links; and the studio’s Google rating and number of ratings where shown publicly.

We do not collect or publish the names, photographs or personal contact details of individual instructors or staff, personal email addresses, or review prose written on other platforms. If you believe we hold personal data about you, contact us and we will remove it promptly.

The studio owner or an authorised representative (for any change, including claiming the listing, correcting details, or full removal); studio staff (for factual corrections); and members of the public (to flag information that looks wrong — we verify before acting). You do not need an account.

Use the “Is this your studio?” panel on any listing to claim it or send a correction, or email hello@poleclub.co.uk.

We aim to respond to corrections, claims and removal requests within 5 working days, and to resolve them within 10 working days. UK GDPR personal-data removal requests are handled within the statutory 30 days.

Removal is honoured. If a studio does not want a public-source listing, we will take it down on request from the owner or an authorised representative — no justification required. We may keep a minimal suppression record so the studio is not re-added by a future update.

Public-source listings show a last-verified date and we welcome corrections. We never fabricate data: a studio with no published price shows “Contact studio for pricing”, not a made-up figure, and a studio with no rating shows no rating, not a default score. Claimed data always overrides public-source data.